Q & A

Below are some answers to my most common customer questions!  If you don’t see your question here, please reach out directly through my Contact page.

 

Q: How do I take care of my Metal, Cloth & Wood jewelry?

A: Items now each come with care instructions.  If you have questions about specific items (e.g. can photo jewelry get wet?) before you purchase them, please contact me and I will let you know!


Q: If I am not happy with my purchase, what is your return policy?  Can I make an exchange?

A: Please refer to my refund policy page 


Q: Where can I shop IRL for MC&W jewelry?

A: When circumstances allow, I occasionally do in-person events.  For a current list of events, you can check out our Events page.  We also have a selection of shops that carry our jewelry!  To find the nearest location, check our Stockists page.


Q: Do you sell wholesale?

A: Yes!  Please note that we require a valid reseller's number upfront in order to open an account with you. Please contact us for more details.


Q: Who produces the jewelry sold here and in what country is it made?

A: This is a one-woman show!  I, Johanna Wood, design, hand assemble and finish each piece myself, in my home studio in Jersey City, NJ.  Some jewelry components have to be produced by other manufacturers, and there are certain things (e.g. mold-making and casting metal) that I don't have the capabilities for.  But I make an effort to source locally and purchase as much of my materials, tools and packaging from other independent suppliers within the USA)