Q & A
Below are some answers to my most common customer questions! If you don’t see your question here, email me and I'll get back to you asap!
Q: How do I take care of my Metal, Cloth & Wood jewelry?
A: Items now each come with care instructions. If you have questions about specific items (e.g. can photo jewelry get wet?) before you purchase them, please email me and I will let you know!
Q: If I am not happy with my purchase, what is your return policy? Can I make an exchange?
A: Please refer to my refund policy page
Q: Where can I shop IRL for MC&W jewelry?
A: We have a selection of shops that carry our jewelry! To find the nearest location, check our Stockists page.
Q: Do you sell wholesale?
A: Yes! I have a wholesale only store set up on Faire.com here!
Q: Who produces the jewelry sold here and in what country is it made?
A: This is a one-woman show! I, Johanna Wood, design, hand assemble and finish each piece myself, in my home studio in Jersey City, NJ. Some jewelry components have to be produced by other manufacturers, and there are certain things (e.g. mold-making and casting metal) that I don't have the capabilities for. But I make an effort to source locally and purchase as much of my materials, tools and packaging from other independent suppliers within the USA)